Refund policy

At NOVA, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns
You have 14 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original packaging, and in the same condition that you received it.

To start a return, please contact us at [your email] with your order number and reason for return. Once approved, we'll provide instructions for sending your item back.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Non-Returnable Items
Items that are damaged due to misuse, or missing original packaging, are not eligible for return.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.

Questions?
Contact us at novavinylstore@gmail.com — we typically respond within 24 hours.